Current System Status
This section of the website is reserved for known system incidents and status updates that may effect one or more of HostSG customers. If you are currently experiencing issues with your HostSG service, please review the list of known incidents below for further information or a possible resolution.
If you have any further questions, please feel free to open a support request
Current Known Incident
Symptoms:
Entire Singtel Network is down since 9am, rendering all web site and email services down.
Resolution:
As this is entirely our uplink, Singtel's network problem, we are waiting for their official technical report on the cause of the problem.
Updated: 26-06-2009 9:00am SGT
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Levels of severity are: HIGH , MEDIUM , LOW , and RESOLVED
Previously Resolved Known Incident
Symptoms:
This is an incident report for the email issue that occured on 17th April 2009. Our outgoing email servers were used by a customer to send spam/advertisements since 12midnight today. This resulted in a large queue on the email server which delayed outgoing email sending for all our customers on the server. By 9am this morning, this queue was still not cleared and we had to step in to forcefully purge the related emails from our outgoing servers.
Resolution:
Due to the processing required to sift through each email in our server queue to determine which emails were sent from the customer and which were from other customers, there was a delay in email processing between 9am and 10:30am for us to purge the spam/advertisements from our server. As of 10:30am, outgoing email operations were restored to normal.
Updated: 17-04-2009 12:09pm SGT
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Levels of severity are: HIGH , MEDIUM , LOW , and RESOLVED
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