Current System Status
This section of the website is reserved for known system incidents and status updates that may effect one or more of HostSG customers. If you are currently experiencing issues with your HostSG service, please review the list of known incidents below for further information or a possible resolution.
If you have any further questions, please feel free to open a support request
Current Known Incident
No known incident at this time.
Levels of severity are: HIGH , MEDIUM , LOW , and RESOLVED
Previously Resolved Known Incident
Symptoms:
Our network experienced a loss of connectivity at around 10:15am today. Upon investigation, one of the network switch/router for our shared hosting network was partially unresponsive. As it did not completely fail, failover to the secondary backup switch/router did not occur. The problem was rectified at 10:30am when we did a reboot of the primary switch/router.
Resolution:
This is an occasional problem with network equipment which I believe most of our customers would have experienced in their own offices, requiring a reboot for network connectivity to be restored. Our entire network uses enterprise network equipment and structured such a way that there is a level of redundancy that has failover to secondary equipment. However, there are rare cases such as today where we needed to step in to perform a reboot of the network equipment.
Updated: 24-08-2009 1:00pm SGT
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Levels of severity are: HIGH , MEDIUM , LOW , and RESOLVED
