We're here to help. The doors to our online customer service center are always open. At your convenience, you can use this self-service menu to find information, search support, or contact support.
Current System Status
This section of the website is reserved for known system incidents and status updates that may effect one or more of HostSG's hosted customers. If you are currently experiencing issues with your HostSG service, please review the list of known incidents for further information or a possible resolution.
Open a Support Request
Have problems with your web hosting account? Notify us of your problem here, and our customer support team will attend to you shortly.
Web Hosting User Guide
Step by step choose one of our User Guides from below to help you get started. Then follow the steps that appear to learn more about your selection.
Phone Support
Please use this form for us to contact you via phone.
Frequently Asked Questions
Access our full list of answers to common enquiries, web hosting questions, and pre-sales inquiries.
HostSG Domain Name Server Information
Primary Name Server
Hostname - ns.hostsg.com IP address - 203.124.126.67
Secondary Name Server
Hostname - ns2.hostsg.com IP address - 203.124.126.21
FOR EXISTING CUSTOMERS
To update us matters of :
Changes in billing address
Upgrade or downgrade your current web hosting plan
Terminate your hosting account
Requiring additional items for your hosting plan
Kindly sent an email to with your full name particulars, domain name and changes request.
