Resellers Criteria
Program Summary: HostSG's Reseller Program allows participating web designers, web developers, consultants, and others the opportunity to purchase HostSG products and services at discounted rates and to resell those products and services to end-user clients (each, a Reseller Customer) on a profit-making basis. The Reseller is wholly responsible for providing support to its Reseller Customers and HostSG will not deal with the Reseller Customer. HostSG's Customer Service department will provide the Reseller with any non-sales related support.
Eligibility Requirements:
To qualify as a Reseller, an applicant must:
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Agree to this Program Description and the Terms and Conditions; and
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Submit a Program Application that is reviewed and approved by HostSG.
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Pay the $50 HostSG Reseller Program Enrollment Fee.
Reseller Levels, Benefits and Discounts. HostSG will provide a Reseller with a discount based upon product type and Reseller Level. The Reseller may resell the applicable products and services to the Reseller Customer at any price determined by the Reseller. HostSG Shared Reseller Levels, discounts and other benefits are contained at www.hostsg.com/resellers.htm.
Program Obligations: The Reseller is wholly responsible for providing support to its Reseller Customers. HostSG’s Customer Service department will provide the Reseller with any non-sales related support; however the Reseller’s customers are not permitted to contact HostSG directly, even if provided with the account information.
Reseller Obligations: Every Reseller participating in the Program must comply with the following:
- Technical Support The Reseller must provide its Reseller Customers with any needed support. The Reseller may not direct its Reseller Customers to contact HostSG directly. The Reseller may not provide its Reseller Customers with applicable HostSG account details to permit them to contact HostSG directly. HostSG may bill the Reseller at HostSG's current standard rates for support provided to a Reseller's Reseller Customers if the Reseller has violated this provision.
- Sales and Other Support The Reseller must provide its Reseller Customers with any needed billing, sales and general information support they may need. The Reseller may not direct its Reseller Customers to contact HostSG for any purpose.
- Product Labeling The Reseller must provide the products and services with its own name (except for third party products that are passed through). The Reseller may not "co-brand" the products or services or communicate in any way to its Reseller Customers or any other person that the products or services are being provided by HostSG.
- Business Conduct The Reseller must conduct its business with high levels of integrity and fair dealing. The Reseller should maintain a reputation for fair dealing and customer service at the highest levels.
- Terms of Service The Reseller must abide by the provisions of HostSG's Terms of Service, as they may be modified from time to time. The Reseller should impose conditions of service on its Reseller Customers that are at least as stringent as those imposed by HostSG. Without limiting the foregoing, the Reseller must cause its Reseller Customer to comply with HostSG's Acceptable Use Policy as the same may be modified from time to time. If any Reseller customer violates the HostSG Acceptable Use Policy, HostSG may terminate or suspend the Hosting Services for such Reseller Customer. Reseller will be wholly responsible for any communications that may be necessary or appropriate with respect to such Reseller Customer.
Other Terms and Provisions:
- Changes HostSG may modify the content, terms and conditions of the Reseller Program from time to time. The Reseller should re-visit the Program Description on HostSG's web site from time to time to stay abreast of such changes. Any change to the Program Description will be effective immediately when posted to HostSG's web site. When feasible, HostSG will endeavor to provide Reseller with advance notice of changes to the Program.
- Updated Information The Reseller must keep HostSG informed of changes in the Reseller's contact information and other information contained in the Program Application by using such other online notification tools as HostSG may provide for such purpose.
- Reseller Level Reseller Levels are based upon the number of open web hosting accounts. If the Reseller changes the number of open web hosting accounts, this may change the Reseller Level for which the Reseller qualifies. If, as a result of a change in the number of open hosting accounts, the Reseller then qualifies at a different Reseller Level or fails to qualify for the First Reseller level, the Reseller will only be eligible for the discount at the new applicable Reseller Level or not at all if the Reseller fails to qualify at the First Reseller Level. In this event, the Reseller will be invoiced as follows:
• With respect to any change in Reseller Level that results in an increased discount, the new discount will be applied prospectively to new orders for products and services and invoices for existing open accounts billed after the date such change becomes effective. No new discount will be applied to amounts previously invoiced on existing accounts.
• With respect to any change in Reseller Level that results in a decreased discount, the new discount will be applied prospectively to new orders for products and services and invoices for existing open accounts billed after the date such change becomes effective; provided, however, that for prepaid accounts with a term of twelve or more months, Reseller will be invoiced for the difference between the Reseller discount in effect when the account was last invoiced and the new applicable Reseller discount rate.
- Billing All accounts not prepaid annually or for a longer term will be billed quarterly in advance; provided, however, that a Reseller who is in good standing may elect to be billed monthly in arrears, subject to HostSG's acceptance of the Reseller's application for monthly billing.
